If you’re looking for an efficient and cost-effective Cloud Contact Centre platform, OMNINGAGE is the perfect choice. Founded in Blackpool, UK, this startup is revolutionizing the customer support industry with its innovative solutions. In this Startup Showcase, we dive deeper into what makes OMNINGAGE such a unique and intriguing company.
What Is OMNINGAGE?
OMNINGAGE is a cloud-based contact centre platform that provides omni-channel customer support without any upfront investment or commitments. Powered by Amazon Connect and built on AWS, it offers a wide range of features designed to meet the needs of any business. Whether it’s SMS, WhatsApp, chat and voice routing, chatbots, virtual assistants, AI-based conversational IVR, self-service, or customer sentiment analysis, OMNINGAGE has got it all covered.
Why Choose OMNINGAGE?
Unlike other cloud contact centre solutions in the market, OMNINGAGE doesn’t require any upfront investment or long-term commitments. This makes it an ideal choice for small and medium-sized businesses that don’t have the resources to invest in expensive hardware or long-term contracts. By utilizing the AWS platform, OMNINGAGE can offer a high-quality, scalable, and flexible solution at a much lower cost.
Key Solution Features
OMNINGAGE offers a range of key solution features that set it apart from its competitors:
- 360-Degree View: The platform offers a modern and data-packed user desktop solution that provides a 360-degree view of agents, queues, and team performance to business users. This allows managers to identify performance issues and bottlenecks and make data-driven decisions.
- Analytics and Reporting: OMNINGAGE provides analytics-based dashboards and reporting that enable businesses to track and analyze agent and queue performance, service levels, and customer satisfaction.
- Omni-channel Contact Routing: The platform offers omni-channel contact routing, including SMS, WhatsApp, chat, and voice, to ensure that customers can reach businesses through their preferred communication channel.
- Chatbots and Virtual Assistants: OMNINGAGE offers built-in chatbots and virtual assistants that provide quick and accurate responses to common customer queries, reducing wait times and improving the customer experience.
- AI-based Self-service: OMNINGAGE provides AI-based conversational IVR and self-service options, enabling customers to resolve issues quickly without the need for human intervention.
- Customer Sentiment Analysis: OMNINGAGE provides customer sentiment analysis that monitors social media and other channels and provides real-time feedback on customer satisfaction levels.
- Inbound and Outbound Calling: The platform supports inbound and outbound calling, enabling businesses to handle customer queries efficiently.
- Skills-based and Data-driven Contact Routing: OMNINGAGE offers skills-based and data-driven contact routing, ensuring that customer queries are handled by the most relevant agent based on their skillset and performance metrics.
Final Thoughts
OMNINGAGE is an innovative and cost-effective cloud contact centre platform that provides businesses with a wide range of features to meet their customer support needs. From analytics and reporting to AI-based self-service and chatbots, the platform has got it all covered. With no upfront investment or long-term commitments required, it’s an ideal choice for any business looking for a flexible and scalable contact centre solution. Check out their website and socials to learn more.
Website: https://omningage.cloud
Twitter: https://twitter.com/omningage
Facebook: https://www.facebook.com/omningage/?ref=br_rs
LinkedIn: https://www.linkedin.com/company/omningage
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